About This Project
NorthPeak was running critical operations across disconnected tools and manual handoffs. Xirex partnered with their operations team to modernise the end-to-end workflow, removing repetitive steps without disrupting day-to-day delivery.
Challenge & Approach
1. Client Challenge
Disconnected Tooling
Manual Handoffs
Slow Approval Cycles
Limited Process Visibility
2. Our Approach
Process Mapping
Automation Design
System Integration
Pilot Rollout
Team Enablement
Solution Delivered
Xirex rebuilt the operational workflow around a single automated backbone, connecting the systems the team already used and removing the manual steps between them.
Process Mapping
Documented every handoff across operations, finance, and support to find where work was waiting on a person rather than a system.
Automation Backbone
Built the orchestration layer that moves records between tools, applies business rules, and escalates only the cases that need a human.
System Integration
Connected the ERP, ticketing, and reporting stack so status is written once and read everywhere.
Rollout Priorities
Pilot Department
A single team ran the new workflow end to end before anything was rolled out wider.
Progressive Rollout
Departments were onboarded one at a time, with the previous phase already stable.
Continuous Tuning
Rules and thresholds are reviewed monthly against real throughput data.
Measurable Results That Demonstrate the Impact of Our Solution
Project Highlights
65%
Less Manual Work
40+
Manual Steps Removed
3
Departments Onboarded
Technology Stack
Results
Business Impact
Operations moved from a set of manual handoffs to a single tracked workflow, with exceptions surfaced automatically instead of discovered late.
The team now spends its time on the cases that actually need judgement, and leadership has a live view of throughput for the first time.
Overview
Client
NorthPeak
Industry
Logistics
Services
AI Process Automation
Date
